What are the online hours of operation?

From 8:00 am to 5:30 pm Monday through Friday Central Time*

 

What are the hours of operation in physical stores?

From 10:00 am to 8:00 pm Monday through Sunday

 

What information is required to create an account?

The data required for registration are: Full name, Gender, Address, State, City, Telephone, Email and Password.

The information is duly protected and will not be used for any purpose other than those established in the Privacy Notice.

 

What is the delivery time for an order?

Once your order is confirmed, you should receive information about the shipment within a maximum of 48 hours.

Shipments are standard and take 3 to 6 business days for domestic shipments within Mexico.

Shipments to the United States have a delivery time of 6 to 15 business days.

Delivery times may vary depending on the carrier, location, and season.

Orders placed on Fridays after 4:00 pm through Sunday are processed and shipped on Monday.

Saturdays and Sundays, as well as holidays, are not considered business days.

 

What is the shipping cost?

Shipping is standard and costs $190.00 mxn for domestic shipments within Mexico and $900.00 mxn for shipments to the United States and Canada.

For international shipments to Europe and Latin America, please send an email to [email protected] sharing your zip code and the items you wish to purchase for a shipping quote.

 

Can I pick up my online purchase in a physical store?

Yes, it is possible to pick up your online purchase in a physical store.

In order to select “pick up in physical store” it is necessary before making your purchase that you write to us by WhatsApp at the number 33 2310 5984, to be able to validate the existence in the desired store and to be able to exclude the shipping cost.

It can only be applied if the desired store has stock, otherwise a normal shipment of the garments is applied.

 

Where are your stores located?

We currently have 6 physical stores located in:

 
What are the payment methods?

For your convenience, we offer the following payment methods in our online store:

Payment with Visa, Mastercard, American Express credit cards and Visa and Mastercard debit cards through our payment gateways such as: Paypal, Mercadopago, Clip, Kuesky Pay and Aplazó.